Front of House Engineer for Adele Live 2016

Truong Nguyen Technology Consulting

Not often does one get the opportunity to work with world-class experts in their field. It was a pleasant surprise for me this past weekend to have met Dave Bracey. He contacted me for help with his 17″ MacBook Pro. Dave is the Front of House engineer for Adele Live 2016 which started the first leg of its North American tour at the Xcel Energy Center in downtown Saint Paul, Minnesota. Shortly after getting to town, Dave found his 17″ MacBook Pro no longer powered on. In less than 24 hours I got him back up and running. It was right …

fake flash player out of date warning

How To: Update Adobe Flash Player on Mac OS X

Truong Nguyen How-To

Updating Adobe Flash Player is not the most straightforward process even for the most experienced Mac users. Security vulnerabilities with Adobe Flash have caused many to uninstall Flash altogether. Nevertheless, many popular sites still use Flash and uninstalling it can be inconvenient and cumbersome. The main issue with updating Adobe Flash Player is that some update warnings are fake and may prompt you to click and download malware and ransomware on your Mac. Whenever you’re prompted to update your Flash Player, you should verify the validity of any updates through System Preferences rather than by clicking on a website button. …

Tiny screws for unibody MacBook Pro

Keyboard Replacement on a Unibody MacBook Pro

Truong Nguyen Technology Consulting

Keyboard replacement on a unibody MacBook Pro is not a simple process. It involves taking every major component inside the laptop apart and removing many screws. Just how many screws are in a unibody MacBook Pro? The quick answer is around 100. The precise answer depends on the exact model year and screen size of your MacBook Pro. The one component with the highest concentration of screws is actually right under your finger tips. That keyboard you’re typing on is held together by at least 50 to 70 tiny screws. I recently replaced a keyboard on a unibody 15″ MacBook Pro (damaged due …

spinning drives next to standard ssd and Apple flash storage

Flash Storage Data Recovery from Mac Laptops

Truong Nguyen Technology Consulting

Data loss is one of those things you hope you never have to deal with. Macs are often perceived as well-built and extremely reliable. However the reality is that data loss can and does happen. It may be due to a failing hard drive, full hard drive or liquid spill. As we store more and more of valuable data on our computers, data recovery has become increasingly difficult with Apple’s introduction of flash storage hard drives to their laptop lineup. Let’s talk about the evolution of hard drives and why data recovery for Apple Mac laptops has become more challenging. As …

FirstTech World's first Apple computer specialist

FirstTech – World’s First Apple Computer Specialist

Truong Nguyen Technology Consulting

FirstTech was an important place to me. It was where I first explored Apple computers and began what is now a decade-long journey into Apple computer repair. FirstTech was not just the first Apple reseller in Minneapolis; it was the first Apple reseller anywhere, right here in Minnesota in 1977. In March 2014, FirstTech closed its door after nearly 37 years in business due to heightened competition. With retail, repair and managed service offerings alike, it had been a great alternative to larger box stores and even regular Apple retail stores. What I liked most about FirstTech was its unassuming, plain exterior …

Free up Disk Space on your MacBook or iMac

Truong Nguyen How-To

Running out of disk space on your MacBook Pro or iMac? You may notice a slowness when running programs, accessing files or saving documents. You may begin to see warning messages that “Your startup disk is almost full”. Your startup disk or internal hard drive is a lot like your house. It’s a place where you store your things, your digital belongings. Just as you can outgrow your house, so too can you outgrow your laptop’s hard drive. So how can you find out if you are running out of space? The first step is to know how much space …

Custom Mac Pro Modifications

Custom Mac Pro. Built for the Pros.

Truong Nguyen Technology Consulting

The last time Apple refreshed its Mac Pro was nearly three years ago. Even back then, the components Apple used to build its halo Mac were not the latest and greatest. As longtime fans and pro users, you and I know this is the typical offering from Cupertino. For many years, this wasn’t a big deal because you could simply upgrade the internal components as faster hard drives, newer graphics cards and more powerful processors became available. That was the appeal of the Mac Pro for hardcore Mac users. That upgradability ended with the Mac Pro trashcan design. Almost every component …

Inside view of a traditional spinning hard drive and a solid state drive

Sluggish MacBook Pro? Revive with a Solid State Drive

Truong Nguyen Technology Consulting

“My MacBook is sluggish and unresponsive.” “My MacBook Pro is insanely slow!” “I can barely use my Mac laptop. It’s crawling and takes forever to get anything done.” I hear these comments from customers all the time. Many deal with a sluggish MacBook for months, even years. If your MacBook or Macbook Pro is more than three years old, the hard drive is most likely to blame for the slowness you’re experiencing. The good news is that the hard drive can be replaced. MacBooks produced prior to 2013 typically contain a traditional spinning hard drive. A traditional spinning hard drive …

2012 MacBook Pro Randomly Crashes, Shuts Down, Beeps

Truong Nguyen Technology Consulting

I’ve had several customers bring their 2012 Macbook Pro 13″ laptops to me with the same issue. Their MacBook Pro randomly crashes, shuts down or beeps on start up. Pressing more firmly on the casing next to the left side of the trackpad seems to cause these crashes. Here is video capture of this issue. It happens when increased pressure is applied beneath the keyboard on the left side of the laptop. This shows that Apple Hardware test and other software-based diagnostic tools are not always accurate. Apple Hardware Test ran a scan and confirmed no trouble was found. My …

Best Apple WiFi Router for a Home Network?

Truong Nguyen Product Reviews

What’s the best Apple WiFi router for my home network? I get asked this question from my customers all the time. Apple currently offers three wireless/WiFi routers: AirPort Extreme, AirPort Time Capsule and AirPort Express. Below is a breakdown of the purposes of each router and my typical recommendation, the Time Capsule. Which Apple WiFi Router?   Choose the AirPort router that best suits your WiFi needs. If you have a complex wireless setup and would like assistance with your home network, please contact me for an on-site consultation in the Twin Cities area.