Inside view of a traditional spinning hard drive and a solid state drive

Sluggish MacBook Pro? Revive with a Solid State Drive

Truong Nguyen Technology Consulting

“My MacBook is sluggish and unresponsive.” “My MacBook Pro is insanely slow!” “I can barely use my Mac laptop. It’s crawling and takes forever to get anything done.” I hear these comments from customers all the time. Many deal with a sluggish MacBook for months, even years. If your MacBook or Macbook Pro is more than three years old, the hard drive is most likely to blame for the slowness you’re experiencing. The good news is that the hard drive can be replaced. MacBooks produced prior to 2013 typically contain a traditional spinning hard drive. A traditional spinning hard drive …

2012 MacBook Pro Randomly Crashes, Shuts Down, Beeps

Truong Nguyen Technology Consulting

I’ve had several customers bring their 2012 Macbook Pro 13″ laptops to me with the same issue. Their MacBook Pro randomly crashes, shuts down or beeps on start up. Pressing more firmly on the casing next to the left side of the trackpad seems to cause these crashes. Here is video capture of this issue. It happens when increased pressure is applied beneath the keyboard on the left side of the laptop. This shows that Apple Hardware test and other software-based diagnostic tools are not always accurate. Apple Hardware Test ran a scan and confirmed no trouble was found. My …

Best Apple WiFi Router for a Home Network?

Truong Nguyen Product Reviews

What’s the best Apple WiFi router for my home network? I get asked this question from my customers all the time. Apple currently offers three wireless/WiFi routers: AirPort Extreme, AirPort Time Capsule and AirPort Express. Below is a breakdown of the purposes of each router and my typical recommendation, the Time Capsule. Which Apple WiFi Router?   Choose the AirPort router that best suits your WiFi needs. If you have a complex wireless setup and would like assistance with your home network, please contact me for an on-site consultation in the Twin Cities area.

Apple MacBook Pro Battery Replacement and Maintenance

Truong Nguyen Technology Consulting

If your Mac laptop isn’t staying charged as long as it used to or won’t hold a charge at all, it may be time to consider replacing the battery. When you click the battery icon on the top right of your desktop, you may see these warnings to service the battery or replace now: The life of your Macbook Pro battery is measured in cycle counts. One cycle count is using all of your battery’s power fully. You could use 75% of the battery one day, recharge it to 100% and then use 25% the next day. This would count …

How To: Remove iOS Ransomware on the iPhone and iPad

Truong Nguyen How-To

Has your iPhone or iPad been affected by ransomware? Are you seeing messages like this? They demand that you call a number and give out your credit card information or send a PayPal payment. Your browser seems to be locked. You can’t get into a new tab or close the message out even when you quit Safari. First, don’t call and give out your information. Try these simple steps instead to clear the message: Put your iPhone or iPad into airplane mode by going to Settings. Airplane mode is the first choice. Within Settings, scroll all the way down to …

iMac graphic card vs. desktop GPU

iMac Graphics Card GPU Overheating and Failure

Truong Nguyen Technology Consulting

There is a common flaw in the all-in-one iMac design. Due to internal space constraints, many iMacs develop an overheating graphics card issue that results in a black/blue/grey screen while the computer is powered on or a screen that shows vertical stripes or columns. Early symptoms are an iMac that fails to wake up from sleep or one that wakes up but only shows a black screen. In the iMac heat is transferred from the graphics card chipset via copper pipes. The copper pipes then transfer heat to the silver cooling fins and out the backside of the iMac through …

EU MacBook Pro keyboard layout

Mac Repair for Minnesotans… and International Travelers

Truong Nguyen Technology Consulting

Throughout the years I have had the pleasure of helping many different customers with their Mac repair needs. Most have been local customers here in Minnesota, while others have been traveling from around the world. I have helped clients visiting Minnesota from Norway, Sweden, Finland, China and Israel. It’s always fun to see the variations in Mac computers from around the world. Here are recent photos of a European model of the MacBook Pro. The keyboard layout is varied slightly. I’ve been able to coordinate both large and small repairs and upgrades for these clients. Some have had the misfortune …

Trackpad Won’t Click on your MacBook or MacBook Pro?

Truong Nguyen Technology Consulting

Trackpad won’t click? Does your MacBook’s trackpad look like these photos? Or even worse… It’s not a pretty sight. Your trackpad won’t click, can’t click, outright refuses to click! And you’re stuck. This is an issue I’ve worked on again and again. The culprit is not always obvious, especially when the problem first starts. The troublemaker is often no other than your battery. As your Mac laptop ages, the battery can degrade. The cells within the battery can begin to expand. One these unibody MacBook and MacBook Pro laptops, the battery is located beneath the trackpad, and as it expands it pushes up against the …

Ransomware, Malware, Adware and Virus Removal for Mac OS X

Truong Nguyen How-To

As Mac OS X platform has increased in popularity, so have the needs for ransomware, malware, adware and virus removal/protection. The number of Macs affected by ransomware, malware and spyware has unfortunately been on the rise. These attempts come in many different forms. Malware (Spigot, Genio, etc.) often portrays itself as security protection software but is really doing almost the opposite. On older Macs, it may take up such a large amount of the computer’s resources that there will only be a constant beach ball (or spinning wheel of death). Another issue is Adware. Adware floods your computer with annoying …

MacBook 12″ retina vs. PowerBook G4 12″ – The 10-Year Mac Laptop Evolution

Truong Nguyen Product Reviews

I love 12″ display Apple laptops. My very first Mac was a 12″ iBook that my brother bought me for college, and one of my all-time favorite Macs is the 12″ PowerBook G4. It remains to this day one of the best Mac laptops I’ve ever used. So when Apple announced a new 12″ laptop after a 10-year hiatus, I was excited to see what was in store. A decade in the technology world is comparable to a century in a human lifespan. In 2005 Facebook was only available on a few college campuses. Google was nowhere near the household name it has …