- Truong - The IT Sage
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- Area of Service
My name is Truong Nguyen, and for over 7 years I have provided computer repair, and networking services for family, friends, and colleagues. With their blessings and encouragement, I am pleased to announce that I am now offering the same high-quality, on-site computer repair, networking, web site design and training services for both residential and business clients.
When you are in need of fast, reliable and professional computer services, contact me to schedule a convenient and personal consultation at your home or business.
I began repairing computers ten years ago. What started out as an occasional interest developed into a full-scale passion for technology and all that it encompasses. In these past ten years, I have had experience working on hundreds of computers from nearly every brand and model. That problem you’re having with your computer right now is one that I’ve most likely dealt with before – and even if I haven’t, I have the knowledge and skills necessary to diagnose and fix the problem.
So whether it’s a simple hard drive upgrade you need or the replacement of a cracked LCD display on your laptop, give me a call or send an email so that I can make the repair process quick and affordable.
If I can't fix it, there's no charge!
I strive to provide excellent customer service. In the news flash ticker right below, you’ll find the most recent testimonials of my happy customers from all over the Twin Cities metro area. If you would like to leave a feedback, please visit this post from my blog and write a comment. Likewise, you can write a review on The IT Sage - PC & Mac Computer Repair listing in Google local business. Thank you!
Happy customers: Jim Baker in Eagan, Cory Carlson in Woodbury, Jessica Nouwen in St. Paul, Mary Erickson in Edina, Ward Tongen in Inver Grove Heights, Bob Donnelly in Mendota Heights, Jennifer Borowick in Blaine, Will in Minneapolis, Tim B. in New Brighton, Jim Prichard in Northfield, Amy Jeatran in Stillwater, Dan Richard in Roseville, D. Ellis in Woodbury, Abby Brown in Stillwater, Rev. Tomkin Coleman in St Paul, Nicole Koudelka in St Paul, Janet Hammer in Minneapolis, Angie Meierding in Burnsville,...
Besides providing quick and reliable On-site Diagnostics at no cost to my customers, my repair estimate will precisely list the parts and labor required to get the job done. On top of that, wouldn’t it be nice to know that you won’t have to pay for my time if I can’t fix your computer problem?
My areas of service cover the 50-mile radius surrounding the Twin Cities, Minnesota. A travel fee of $25 is charged per job. Unlike many of my competitors, I do not charge a premium for servicing Apple Mac computers. I treat every single one of my customers equally, yet personally to cater his or her unique needs. My flat labor rate is $40 an hour.
When you are in need of fast, reliable and professional computer services, contact me to schedule a convenient and personal consultation at your home or business.
Most of my customers prefer to have me come to their home or place of business. However, if you are close by and want to drop your computer off for service we can arrange that as well.
I am conveniently located east of I-494 and MN-52 in South St Paul. Exit #65 to 7th Ave S, turn right and my location is on the right 4 blocks from the turn. Please call to confirm ahead of time because I am on the road most of the day.
East Metro: St Paul, Roseville, Little Canada, New Brighton, Shoreview, North Oaks, Circle Pines, Lino Lakes, Hugo, White Bear Lake, Grant, Mahtomedi, Vadnais Heights, North St Paul, Lake Elmo, Stillwater, Oak Park Heights, Hudson, Oakdale, Maplewood, Woodbury
South Metro: West St Paul, South St Paul, Inver Grove Heights, St Paul Park, Cottage Grove, Hasting, Rosemount, Farmington, Northfield, Lakeville, Rosemount, Eagan, Apple Valley, Burnsville
West Metro: Minneapolis, Crystal, Savage, Prior Lake, Shakopee, Chaska, Chanhassen, Excelsior, Minnetonka, Eden Prairie, Bloomington, Richfield, Edina, Mendota Heights, St Louis Park, Wayzata
North Metro: Hopkins, Plymouth, Golden Valley, New Hope, Brooklyn Center, Maple Grove, Brooklyn Park, Coon Rapids, Fridley, Mounds View, Blaine, Anoka
Reviews:
- It's Thanksgiving and I have one more thing to be thankful for—a working (2006) Macbook Pro and discovery of a Mac technician who knows these machines at the level of the molecule. I had taken it to the Apple Store and a couple of other shops and had quotes of $60 to $99 just to look at it—and up to $189 plus any parts if they could repair it (most didn't think it would be repairable). Thang got right to work on it and would not have charged me at all if he could not fix it. He solved the mystery, it works fine and all for $80.00. Amazing....
- I spilled a glass of water on my Macbook Pro. The Apple Genius bar said the logic board was ruined and that it would cost over $900 to replace it. They encouraged me to buy a new laptop instead. I brought it to Truong who carefully cleaned the logic board. He brought my computer back from the dead and for a fraction of the price. Thank you so much....
- Trustworthy, and knowledgeable at a fair price... I don't have much to say, except that I'm another happy customer! I was most impressed by Truong's accessibility. I work a couple part time jobs and go to school, so its difficult for me to fit everyone else's 9 to 5 schedule into mine. Being able to call in the late evening put my anxious mind at ease. I just dropped my computer off with him. Truong was great at keeping me up to date, via the phone, each step of the way. I had lots of questions (not knowing much about computers) and he was patient with me. Once the main problem was solved, I asked if he could replace the keyboard on the laptop too; No problem! I had been without a working delete and return button for ages. He found a used one for me at a great price. What a deal! He'll be the first person I call if I have a computer problem again....
- I want to take this opportunity to say what a great experience we had with Truong. A friend was visiting from another country, and his Mac didn't start up -- just a black screen. I called a couple big shops in Mpls., and they charged a (big) flat fee before even determining the cause, then would charge a flat fee no matter what the fix (they wouldn't quote me an hourly rate). This was a Sunday, and they couldn't even look at the Mac until Wed., soon before my friend had to leave the country. I called Truong and left a message. He not only called back on Sun., but said he could take a look. He offered to come to my home, but I felt the least I could do on a Sun. was take the Mac to him. I asked if he wanted us to leave it with him, but he said he'd check it then if we had the time. He immediately honed in on a couple possibilities, and fixed the issue in a matter of minutes. He also had some memory cards, which he offered at a very reasonable price, and installed them, fixing the issue and doubling the memory. He also fixed a couple annoying app issues. He charged us for 1/2 hr., which was less than the time we were actually there. I have total confidence in his expertise(worked with IT guys in Silicon Valley for 25 yrs), and he's completely honest, honorable, and kind.Needless to say, it was a huge relief to my friend and, when he returns in the Spring, he plans to have Truong replace his old hard drive.Thanks, Truong, for a very positive experience and outcome! You're the best! ...
- Truong fixed up my iMac with a new hard drive and a new Mac OS X. Then he delivered. Wonderful service. I will use him again. Highly recommended!...
- Truong was prompt, effective, polite and affordable. I will certainly use his services again and believe I am in good hands....
- I was having trouble with my iMac, called Truong, delivered my computer to him. Had it back the next morning. The best service I've ever had....
- My mac had been beat up pretty badly. After going to Apple and being quoted over $500 I wasn't sure if I could afford to repair it. After searching the internet I found Truong, who not only helped me find the same replacement parts at a much lower cost, but also worked with me around my busy schedule. He made the repairs (new keyboard, optical drive and other updates) in less than 3 hours, and for less than half the cost of what apple quoted me. All in all Truong does great work, and I couldn't recommend him highly enough. I will definitely be sure to reach out to him with any computer problems that mar arise in the future. Thanks Truong, my laptop is like new again! ...
- Three words – Truong is amazing. He is the exact opposite of this day and age’s “Overpriced and Poor Service” mentality. My 5 year old MacBook Pro was on it’s way out due to a failing hard drive and I wanted it replaced and formatted as it was since I didn’t want to start from scratch by having to reinstall everything – or worse yet purchase a new computer. Finding someone that will even touch a Macintosh outside of an Apple Store is close to impossible – if not very out of the way, inconvenient and expensive. Truong picked up and delivered at my convenience and the small amount I paid for that extra service truly made me smile. I have a brand new Mac with double the RAM (which I found out was upgradable – thank you, Truong!) My husband’s Dell needs some attention and we’ll be asking Truong back very soon to install some new hardware on-site. I would definitely recommend Truong to anyone needing any type of computer repair, diagnostic analysis or upgrade....
- Truong is the best! I have a Dell laptop that got dropped and wouldn't work properly. I took it to Truong who took the time to sit down with me and do a thorough diagnosis and lay out my options. I needed a new hard drive which Truong picked up and installed and transferred all my old files into in less than 24 hours!!! Truong is super knowledgeable and friendly. He was able to explain all the technical info to me in language I could understand. I'm thoroughly convinced that Truong can fix anything. I could go on and on but the bottom line is that I would recommend Truong to anyone at anytime for any problem they may have. My computer runs better now than it ever has. Truong definitely exponentially lengthened the life of my computer and I have no doubt that he can do the same for you. Truong will put all your computer worries at ease!...
- Truong was great with being flexible with my college-schedule and was very fast and efficient when I needed it. Very great service and friendly! He also helped explain to me the problem in ways I could understand them!...
- If you are in need of a terrific computer repair guy you have found him!My computer was completely disabled by a virus when I found The IT Sage on the internet. I decided to call Truong and he calmly explained that he was sure he could fix my problem and backup all my files. A day after giving my computer to Truong, I got back a faster computer with all my files backed up, viruses eliminated and a brand new CD ROM all for a fraction of what I was quoted at other local computer repair outfits. Thanks again Troung. ...
- Had a very good experience working with Truong. He is friendly, very patient, and willing to explain everything he is doing. My PC was locking up due to insufficient memory. Truong disabled the programs/files I have no use for, and added more memory for a very reasonable price. I strongly recomend Truong "The IT Sage" for your computer problems....
- Truong arrived on time, was very professional and knowledgeable about diagnosing and fixing our Dell computer. He offered several cost saving options to fix it. I would definitely recommend him to family and friends. Great job!...
- I had problems following a self-inflicted Windows reinstallation. Truong provided efficient, knowledgeable and accurate service at a very reasonable rate. Plus he's friendly and goes the extra mile!...
- Truong definitely saved the day for me and my MAC! I was so impressed with his quick response and ability to make a "house call" and ready diagnosis. Within days, he replaced my hard drive and then my CD drive. He also shared good advise for moving forward. He was professional, prompt and efficient. We are keeping his name/number on file!...
- My Dell was destroyed by viruses, worms, trojans, and who KNOWS what else!! In 3 hours Truong had everything saved onto an external HD, and restored EVERYTHING to as good as new!! He pretty much gave me a brand new computer for $90. AMAZING!!...
- I have a Gateway laptop less than 2 years old that wouldn't boot up. I brought it to Truong and he had the hard drive backed up and my computer running again in a little less than two hours at a cost well below what it would have cost for the Geek Squad. I'm very happy with the service provided. Truong is very knowledgeable and explained thoroughly what he fixed.If you want quality affordable pc repair, The IT Sage is it. I've been recommending him to everyone. ...
- 5 STARS! Truong deserves serious consideration for any work needed on computers that still have a 'life.' After being told I should junk our family ibook by another computer guy, I persevered in searching for reasonable repair/replacement of the hard drive.The Guy was IT! I write this recommendation on our i-book as it sits on my lap and am grateful for the honest and professional service Truong provided. He saved us $ and allowed the 3R's--this computer won't be placed in a landfill for years to come! Go IT Sage! :-) ...
- I had trouble with my computer this winter, in that my CD drive stopped working when I fell off my bicycle last summer and landed on my laptop (!) Truong Nguyen, aka The IT Sage, helped me out in a wonderfully personal way. He actually drove through the cold, snowy weather and came to my home and to replace my CD drive, all for a fraction of the Mac store in Roseville quoted. Truong was very professional, knowledgeable, friendly, and incredibly easy to work with.There are only a few things in life that work really well (e.g. Macs, Tivo, Snap-On Tools), and now I can add the IT Sage to the list! Truong works out of his home in St Paul, and is even willing to come to your site, if you wish. Like he did with me, he's also willing to let you buy the part, which means that the parts cost is a fraction of what it would be if you went to the manufacturer. I recommend the IT Sage's computer repair services 100%! ...
- Truong got me up and running with a new hard drive in my G5 in just a couple days! I was really impressed with his knowledge. He took care of getting the hard drive, installing it and also getting OS X software reinstalled so that I was all up and running when I got my computer back. I would definitely recommend him to anybody with computer problems. Well worth it!!...
- I had almost given up trying to fix my Dell computer. The wireless system just didn’t work, no matter what adapter I used. Truong is the only of three computer guys that took the time to determine the original wireless adapter worked fine; it was the computer’s software that had a problem. He did a complete system restore and updated the necessary drivers, and all is well! If you’re looking for a professional, straightforward, extremely knowledgeable computer tech, go with Truong, “The IT Sage"! ...
- I was feeling really frustrated because my Apple iMac crashed and it’s not even 3 years old. The Apple dealer told me it would be $200 + $85 labor to install a new hard drive and, if I was interested in trying to recover the data, I’d have to take the computer to Eden Prairie (data recovery company) first before they’d be able to swap out the hard drive. I found Truong using Google and he was AMAZING! He’s so nice & polite and really explains things well. He was able to install a new hard drive, an external hard drive (both with twice the memory of the old one), the newest operating system software and some necessary programs—for about the same price as what Apple would charge for the hard drive ALONE. His price also included his labor and travel fees. I would recommend Truong to anyone who needs help with their computer……he was really great to work with and got me ‘up and running’ in less than 24 hours after my initial call to him. Thanks so much, Truong! ...
- My Gateway PC was in a horrible condition before I decided to give Truong (The IT Sage) a chance. I had spoken with several other computer repair businesses, and their estimate fee alone to diagnose the problem was outrageous. So I was pleasantly surprised by The IT Sage’s guarantee that if he couldn’t fix it, I wouldn’t have to pay. Luckily, he did fix it though – and at a fraction of the cost.My computer was running Windows and had been infected with a virus and a lot of malware and spyware programs. I called him up and scheduled an appointment the same day (keep in mind I live about 50 minutes from the Twin Cities). Before I knew it, the two-month long nightmare of dealing with my computer had been solved. I really appreciated Truong’s friendliness and patience explaining what the problems were and what he did to fix them. My computer now runs faster than ever. I’d recommend The IT Sage to anyone who wants friendly, fast computer service! ...
- Just a note to thank you for responding so quickly and resolving my computer issues. I was receiving thousands of emails on some type of “loop” that Comcast IT could not resolve. Comcast finally said it must be the router and to purchase a new one. Thanks to you – the router never left the box. What Comcast could not identify in 7 hours you corrected in 1 hour. I am recommending you to all my family and friends. Thanks for your good work....
- Computer problems and the time and expense of resolving them is something I have a very low tolerance for. Truong your ability to quickly analyze and inexpensively repair our computers is greatly appreciated. Your recent repair of my laptop that I plugged into a 240 volt outlet on our overseas trip is a case in point. The geek squad’s analysis fee was $75 and their repair estimate was $150 to $350. In one trip to our home you repaired the laptop for much less than what would have cost with the Geek Squad. Thank you!...
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